Flashforge 3D Printers
Unleash your creativity with FlashForge 3D Printers – where innovation meets precision!
Adventurer 5M
Adventurer 5M Pro
Refurbished AD5M
Adventurer 5M
Adventurer 5M Pro
Refurbished AD5M
Have a question？ We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Our customer support is available Monday to Friday: 8:00 AM to 6:00 PM China Standard Time (CST)
Average answer time: 24h
Do you ship overseas?
Yes, we do! Our online store ships to China Hong Kong, China Macao, China Taiwan, Singapore, Malaysia, Tailand. If you’re located in another region, feel free to reach out to us at customer@flashforge.com, and we’ll be happy to assist you.
Do I need to setup an account to place an order?
No, you don’t need to set up an account to place an order. However, by signing up, you can earn reward points that can be redeemed for shopping vouchers or special treats during our exclusive events.
Do you offer gift wrapping
At this time, we do not offer gift wrapping services. However, we’re always looking for ways to improve our offerings, so it may be something we introduce in the future.
How long will it take to get my orders?
The package usually arrives within about 7 working days after it is shipped.
What is your return policy?
Flashforge accepts returns for 3D printers within 30 days of receiving your order, no questions asked. For detailed information, please refer to our refund policy.