
AD5X

Adventurer 5M

Adventurer 5M Pro

Guider 3 Ultra

Refurbished AD5M

Refurbished AD5MP

AD5X

Adventurer 5M

Adventurer 5M Pro

Guider 3 Ultra

Refurbished AD5M

Refurbished AD5MP
Have a question? We are here to help.
Check out the most common questions our customers asked.

Our customer support is available on business days, Monday to Friday, from 9:00 AM to 6:00 PM (China Standard Time, CST).
Troubleshooting or Tech support: support@flashforge.com
Other: junyan.xie@flashforge.com
Q: What materials are supported? Can I use third-party filaments?
A: Flashforge printers support materials like PLA and PETG, but the exact compatibility depends on the model. You can check the product specifications at the bottom of the product page for details. While Flashforge printers are generally compatible with third-party filaments, we can’t guarantee performance with all brands. For the best results, we recommend using official Flashforge filaments.
Q: Do I need any special skills to operate the printer? How can beginners get started?
A: Not at all! Our 5M series is designed to be user-friendly and easy to set up, even for beginners. If you’d like a quick start, check out these unboxing videos:
5M: Watch here
5M Pro: Watch here
You can also visit our official Wiki for detailed guides: Flashforge Wiki.
Q: What should I do if I run into technical issues or need repairs?
A: You can contact our support team at support@flashforge.com. If you don’t receive a reply within one business day, please check your spam folder or resend your email.
Q: Do you offer offline repair services?
A: Currently, we only provide online support and do not have offline repair services.
Q: Do you offer free 3D models or design tutorials?
A: We don’t provide a free model library, but you can find plenty of great designs on platforms like Cults3D.
Q: Where do you ship from, and how long does delivery take?
A: We ship from Guangdong, China, and most orders arrive within seven business days. However, customs clearance may affect delivery times.
Q: Do I need to pay customs duties or taxes?
A: Yes, buyers are responsible for any applicable customs duties and taxes, which vary by country and region.
Q: What’s the warranty period, and what does it cover?
A: Flashforge printers come with a one-year warranty, which includes online technical support and free replacement parts for covered issues. You can find more details in our warranty policy.
Q: What’s your return and warranty policy?
A: If you purchased through our official online channels, you can return an unused printer within 30 days if it’s in resaleable condition (return shipping is at your expense).
If there’s a quality issue within 30 days, we’ll cover the return shipping for a replacement.
After 30 days, we don’t accept returns, but your printer is still covered under our one-year warranty.
For more details, check our return and warranty policy or contact junyan.xie@flashforge.com.